


This integration is different from NPS and will require access to more than NPS poll data so you will need to follow the setup steps outlined for this specific integration.Wondering why links are not opening on Slack? If I already setup the Slack for NPS integration in Pendo, do I need to follow the authorization process again? We support one Pendo subscription to one Slack instance at this time. If I have access to multiple Pendo subscriptions, can I have to authorize Slack for each Subscription? Summaries include:Īll other links will display a generic description of Pendo so users can understand what Pendo is: Once a user "posts" a message in the Slack channel, then Slack will "unfurl" a summary. Links will include an ID at the end of your URL and will look similar to this URL structure: Now, your subscription is ready to go!Īfter authorizing your Slack instance to your Pendo Subscription, users can copy and paste links for Page, Feature, and Track Event details pages. You will need the following permissions to authorize your Slack instance to preview your Pendo subscription links.Īfter you click on “Authorize,” you will be brought back to your Pendo subscription and shown a message that your integration is setup. We'll show you product analytics and customer sentiment that you can use to increase adoption, loyalty, and innovation."

Slack allows companies to configure a more customized experience when Slack recognizes a link associated with your app, then sends your Slack app a corresponding event ( See Slack's documentation). These previews are typically designed to give users an idea of what the link is referring to and configured with web pages. In Slack, you might have noticed that you see a short description and image display shortly after posting a link in your message (referred to as “Unfurling Links in messages”).
